Frequently Asked Questions

Canada-wide!

All orders packed within 24hrs, shipped same day if order made before 12noon.

We ship all of our orders out via Canada Post Xpresspost & UPS.

Delivery times:

BC 1-2 buisness days

Alberta/Sask/Man 2-3 buisness days

Ontario/Other 3-5 buisness days

Remote 5-9 buisness days

There is no postal service on weekends and holidays!

Tracking numbers take 12-24hrs buisness days to update in Canada Post system. This does not include weekends or holidays.

All Signature option orders are guaranteed.

Unfortunately, we do not. Canada Only.

Yes, you will receive a tracking number to your email once you order has been shipped. It could take 12-24hrs for Canada Post to update their system, as we do anonymous drop.

This does NOT include weekends or holidays.

If you order is placed and shipped Friday your tracking number will not update in Canada post system until the next business day.

Tracking numbers are sent out to customers via auto email after the packages have been dropped off at Canada Post. Please check your spam and junk folders if you do not find your tracking number.

If you have recieved your tracking number but it doesnt show anything, Canada Post takes 12-24hrs(Buisness days) to update in their system.

If it has been 2 Buisness days and you still have not received your tracking number or it hasnt updated, please contact our customer support and we’ll be happy to assist.

Note that we only ship during business days, and Canada Post services are only business days

Unfortunately, once shipped out, we will be unable to retrieve your package. You will have to reorder. Please double check your mailing address before ordering.

Yes, we offer Buy more Save more discounts. They are added automatically to your cart.

We ship all of our orders out via Canada Post Xpresspost & UPS.

Delivery times:

BC 1-2 buisness days

Alberta/Sask/Man 2-3 buisness days

Ontario/Other 3-5 buisness days

Remote 5-9 buisness days

There is no postal service on weekends and holidays

Tracking numbers take 12-24hrs business days to update in Canada post system. This does not include weekends or holidays.

All Signature option orders are guaranteed

Canada Post Xpresspost is a flat fee of $24.95 for shipping. All orders over $400 are free shipping. To guarantee your order you can add our $5 Signature option. UPS rate is based off location.

Yes, select Canada Post for PO Boxes

No, but if you wish to be part of the guaranteed delivery program, signature option is required.

We will replace your package lost in transit.

If you provided an incorrect address you are NOT covered. The address you provide is printed directly onto your order, this would be your error.

If Canada Post says “delivered” to the postal code you provided we consider it to be delivered.

All orders that select “Signature Required” are part of our guaranteed delivery program. If you wish to have your package sent with no signature required, you take on all liability for the package.

We have been in the industry since 2019.

Usually we restock our products weekly. If an item is out of stock your order may be delayed or we will ship your order in two separate orders.

There is no minimum order amount.

Although there is Free shipping on all orders of 400+

Feel free to contact us; Mon-Fri 9-5pm we will get back to you asap. After hours please allow until next business day hours for response.

Note we are not health care professionals and do not give advise on research products, all infor mation given is for research purposes only and sourced from Chatgpt or Grok, the same as the information provided on our website.