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Frequently Asked Questions
Where do you ship to?
Canada-wide!
How fast will I get my package?
All orders packed within 24hrs, shipped same day if order made before 12noon.
We ship all of our orders out via Canada Post Xpresspost & UPS.
Delivery times:
BC 1-2 buisness days
Alberta/Sask/Man 2-3 buisness days
Ontario/Other 3-5 buisness days
Remote 5-9 buisness days
There is no postal service on weekends and holidays
All Signature option orders are guaranteed.
Where can I find my order payment instructions?
After placing your order, you will receive an email detailing payment instructions. It is important that you review the instructions carefully and do not include any note in the e-transfer such as product names, company name, or anything relating to the website.
Do you ship to the United States?
Unfortunately, we do not.
Do you provide tracking numbers?
Yes, you will receive a tracking number to your email once you order has been shipped. It could take 12-24hrs for Canada Post to update their system, as we do anonymous drop.
Where's my tracking number?
Tracking numbers are sent out to customers after the packages have been dropped off at Canada Post. Please check your spam and junk folders if you do not find your tracking number. If it has been 2 days and you still have not received your tracking number, please contact our customer support and we’ll be happy to assist. Note that we only ship during business days.
I gave you a wrong mailing address. What do I do?
Unfortunately, once shipped out, we will be unable to retrieve your package. You will have to reorder. Please double check your mailing address before ordering.
Do you have volume discounts?
Yes, we offer Buy more Save more discounts. They are added automatically to your cart
Please check these before emailing
How do you ship?
We ship all of our orders out via Canada Post Xpresspost & UPS.
Delivery times:
BC 1-2 buisness days
Alberta/Sask/Man 2-3 buisness days
Ontario/Other 3-5 buisness days
Remote 5-9 buisness days
There is no postal service on weekends and holidays
All Signature option orders are guaranteed
How much do you charge for shipping?
Canada Post Xpresspost is a flat fee of $24.95 for shipping. All orders over $400 are free shipping. To guarantee your order you can add our $5 Signature option. UPS rate is based off location.
Do you ship to PO boxes?
Yes, select Canada Post for PO Boxes
Is signature required on delivery?
No, but if you wish to be part of the guaranteed delivery program, signature option is required.
What if my package gets lost in delivery?
We will replace your package if Canada Post loses it.
If you provided an incorrect address you are NOT covered.
If Canada Post says “delivered” we consider it to be delivered.
All orders that select “Signature Required” are part of our guaranteed delivery program. If you wish to have your package sent with no signature required, you take on all liability for the package.
How often do you add new products?
If there is a product your interested in not listed feel free to contact us
When are out-of-stock products restocked?
Usually we restock our products weekly.
Is there a minimum order amount?
There is no minimum order amount.
I have questions on how to use a specific product.
Feel free to contact us; Mon-Fri 9-5pm we will get back to you asap. After hours please allow until next business day hours for response.
Still Have a Question?
Contact the Customer Support Team, and we’ll be happy to help. Our customer service representatives are available Monday–Friday, 9:00am–5:00pm PST to answer any questions